About Us

1

Technical Expertise

The SERCOM service team consists of highly trained engineers and senior level technicians who are capable of servicing virtually any type and make of biomedical and high-tech industrial equipment. With over 35 years of field experience, and with specialists dedicated to specific equipment categories, our staff brings unparalleled expertise to every job we're on. Today's state-of the art systems are driven by a technology that never stops evolving. Our service team keeps abreast of these technological advances and innovations by maintaining current accreditation and by attending on-going industry- and manufacturer-sponsored training seminars. In addition, our engineers and technicians are knowledgeable about current compliance, liability, and regulatory standards and requirements.

2

At Your Service - Night or Day

Equipment malfunctions don't just occur during weekday working hours. Problems can arise unexpectedly during the middle of the night, on weekends, and over holidays. That's why we offer our services 24 hours a day, every day of the year. Our round-the-clock accessibility and prompt response times ensures minimal down-time to our clients, thus minimizing costly problems associated with schedule and project disruption. Requests for emergency service are given priority status and are always answered within four hours; all other requests and inquiries are responded to within 24 hours or less. Whether you need scheduled maintenance or emergency repair on your equipment, you can rely on the SERCOM team to be there for you.

Client List

    AMGEN
    Ameripath
    Bonfils
    Colorado State University
    Denver General Hospital
    GlobeImmune
    Hauser
    Inverness Medical
    Kaiser Permanente
    Labconco Corporation
    Quest Diagnostics
    UCHSC - Fitzsimmons
    Unipath
    Labsystems
    GE Lunar
    MERA® Associates
    NESLAB
    Thermo Fisher Scientific
    University of Colorado at Boulder
    University of Colorado Health Science
    University of Denver
    University of Wyoming
    VWR
    .....and many more

The SERCOM Commitment to Excellence

In choosing a service company to manage your equipment and instrument needs, you are in essence selecting a partner in whom you can entrust a vital component of your company's operations. At SERCOM, we appreciate the magnitude of this decision and are certain we can meet and surpass your expectations. Our distinctive service record reflects not only our team's technical expertise and knowledge, but our professional integrity and commitment to our clients as well.

 

  • The Medical Equipment Repair Asociates (MERA┬«) has designated SERCOM as its sole regional provider for Colorado, Wyoming, Western Kansas, and Western Nebraska.
  • SERCOM is an authorized provider of warranty repair for most manufacturers of biomedical and high-tech industrial equipment.
  • The outsourcing of equipment maintenance is an increasingly common strategy employed by biomedical and high-tech industrial corporations. SERCOM is proud to be the provider contracted with not only by companies who use high-tech equipment, but by many of the manufacturers who design and produce the equipment as well.
  • SERCOM is the service provider trusted by well over 15,000 bio-tech companies, laboratories, medical facilities, veterinarian clinics, and technology-driven corporations from across the United States, Canada, and Europe.

At SERCOM, our goal is to enter into a mutually beneficial, long-term relationship with every client we serve, regardless of their size or specialty. When you call SERCOM, you are calling a partner who will listen to your needs and who will respond to them with unsurpassed standards of expertise, honesty, and efficiency.

The SERCOM Team

  • Enderson Cruz
    President
  • Russel Gerroll
    Vice President
  • Isabella Cruz
    Office/ Business Manager
  • Serena Laubscher
    Administrative
    Assistant / Dispatch
  • Jim Honaker
    Licensed Refrigeration/Freezer Specialist
  • Erin Nalli
    Office Assistant/ Dispatch
  • Adrianna Cruz
    Office Assistant/ Dispatch
  • Ronald Cummings
    Senior Field Service Technician
  • Ivan Frank
    Senior Field Service Engineer
  • Michael Cruz
    Pipette Field Service Specialist
  • Raymond Eaby
    Balance / Pipette
    Senior Field Service Specialist
  • Dwight Laubscher
    Field Service Engineer / Calibration Specialist
  • John Ancmon
    Senior Field Service Engineer
  • Fred Mann
    Field Service Technician
  • Rick Baird
    Senior Field Service Engineer / Biosafety Cabinet & Hood Calibration Specialist
  • Ron Ice
    Senior Field Service Engineer / Balance Calibrartion Specialist
  • Jim Rush
    Licensed Refrigeration/Freezer Specialist